Have you been in a situation where you thought you knew something, but then as you tried to explain it to someone else you realized there were serious gaps in your knowledge or logic?

I was led to doubting the depth of my knowledge this past week as I was working with AI to turn my FastTrack™ Strategic Planning System into a web-based application. The FastTrack™ system is something I have developed and used to help organizations create and implement strategic plans over my 37-year career as a strategy consultant.

It was in writing the introductory text for the Objectives and Key Performance Indicators sections when I realized that I had incomplete knowledge of how to develop organizational objectives and use them in setting KPIs or, perhaps more accurately, at the least I had never really had to explain in depth how the process worked.